Terms of Service

Services and Scope

VPNMG provides subscription-based network acceleration services for cross-border access, with coverage in 100+ countries and 220+ routes, supporting Windows / macOS / iOS / Android / Linux. Available routes, client download access, and account subscription status are shown in the user panel. Coverage does not mean every route can connect in every network environment.

This service provides network connectivity; it does not sell accounts, content, or usage licenses for third-party platforms. Access to international websites remains subject to the account, regional, and content authorization requirements of each platform. A subscription to this service does not guarantee access to any third-party platform.

Account and Subscription Rules

No email address is required; create an account with a username and password. Keep your login credentials and subscription links secure. Do not disclose, lend, or share your account or subscription credentials with others, resell the service, or use it to provide commercial relay services. If your credentials may have been exposed, change your password promptly and use the ticket system to check subscription access activity.

There is no limit on the number of devices connected at the same time, provided they are owned by the same user or managed with authorization. This does not permit distributing a subscription to other users. Users are responsible for their own devices and authorized activity. Report unauthorized access promptly; activity under an account does not automatically make the user liable for all resulting actions.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain valid until used and never expire. See the packages page for prices and data allowances, and check the billing method and selected tier before confirming an order.

Lawful Use

Users must comply with the laws and regulations applicable where they are located and to their use of the service, as well as the applicable rules of platforms they access. The service must not be used for unlawful activities, including cyberattacks, fraud, distributing illegal content, infringing intellectual property or another person's privacy, or accessing systems without authorization.

Do not use automated requests, malicious traffic, or other abusive activity that disrupts routes, platforms, or other users. If a dispute arises, provide relevant, verifiable information and do not submit another person's sensitive data. Customer support will not ask you to provide a third-party platform password for troubleshooting.

Service Availability and Liability

Connection quality may be affected by factors such as your local network, device configuration, carrier routing, target platform policies, and maintenance. VPNMG does not promise uninterrupted service or guarantee a fixed speed or latency, or continuous access to specific content. If an issue occurs, first check your subscription status and client configuration, then submit a description of the issue through the ticket system.

Maintenance or route adjustments may affect some connections. Related information is provided through site announcements or the user panel. This service does not control third-party website content, fees, or account decisions. Liability for impacts caused by third parties or events beyond reasonable control is determined under applicable law. These terms do not exclude or limit liability where the law does not permit it.

Account Restrictions and Termination

For unlawful use, resale, credential sharing, or conduct that threatens service operations, VPNMG may impose connection restrictions, suspend an account, or terminate it, depending on the nature of the conduct. In the event of an urgent security risk, necessary action may be taken first. Where permitted by law and without impeding risk response, the reason will be explained through the user panel.

If you believe an action was taken in error, you may request a review through the ticket system and provide relevant details. Account actions and order disputes are reviewed separately; a general allegation of a violation does not replace a case-specific review. You may request a full refund for any reason within 60 days of your first payment. See the refund policy for details.

Changes to These Terms and Contact

If service changes or legal requirements necessitate revisions, VPNMG will publish the updated text on this page and update the date. Changes affecting important user rights will be announced on the site or through the user panel. Changes will not retroactively diminish statutory rights already accrued, nor will updated terms replace the handling of existing order disputes.

Review relevant changes before continuing to use the service. If you do not accept changes that affect future use, you may stop using the service and contact us through the ticket system. See the Privacy Policy for information about how personal data is handled. If these terms conflict with mandatory provisions of applicable law, those provisions prevail, and the remaining terms continue to apply.